Terms of Use

Effective 2026-11-06

These terms are an agreement between you and Neho Inc. ("Ného", "we", "us"), covering the Ného website at nehodating.com and the Ného mobile application.

Read section 14 before you agree. It affects how disputes between us are resolved and may limit your right to bring a claim in court or as part of a class action.

If you do not agree to these terms, do not use Ného.

1. Who may use Ného

You must be 18 or older, and old enough to enter a binding contract where you live. There is no exception to this and no waiting room for people who are nearly 18.

You may not use Ného if:

• you have been convicted of a felony, a sex offence, or a crime of violence;
• you are required to register as a sex offender anywhere;
• we have previously removed your account.

You may hold one account. It is yours, it is personal to you, and you may not sell, rent, lend or transfer it.

2. What Ného is

Ného is an online dating service. It helps adults find and get to know other adults who are looking for a serious relationship, and gives them a way to message one another.

Ného does not employ, endorse, vouch for, or take responsibility for any member. Meeting someone through Ného is your decision and your risk, the same as meeting them anywhere else.

3. What we do not promise

• We do not guarantee you will meet anyone, or that a match, a date or a relationship will follow.
• We do not verify that members are who they say they are, beyond the checks described in the app. Any verification mark means a specific check was passed — not that a person is safe, honest, or single.
• We do not run criminal background checks on members. If we ever do, we will say so clearly and change these terms first. Until then, do not assume any screening has happened.
• Ného is offered as it is. We work hard on it, but we do not promise it will be uninterrupted, error-free, or available in your city.

4. Your safety is yours to protect

No online service can make meeting strangers safe. Please read our Safety Notice before you meet anyone, and take it seriously.

In short: be careful with strangers online; do not give out your last name, home address, workplace, email or financial details; never send money to someone you have not met; tell a friend where you are going; get yourself there and back; and meet in public the first few times.

If someone makes you uncomfortable, block and report them in the app, or write to safety@nehodating.com.

5. Rules for members

You agree not to:

• lie about who you are, your age, or your intentions;
• use someone else's photographs, or photographs of a person who has not agreed;
• post anything sexual involving a minor, ever, under any circumstances;
• harass, threaten, stalk, intimidate or abuse anyone;
• ask members for money, gifts, or financial details, or promote any investment;
• advertise, recruit, or promote anything commercial;
• share another member's photographs, messages, or personal details outside Ného;
• use Ného if you are married or in a relationship your partner does not know about, where you have told a member otherwise;
• scrape, copy, reverse-engineer, or build a competing or derivative service from Ného;
• use a bot, script, or automated method to access Ného;
• attempt to reach parts of Ného you are not authorised to reach.

Ného has zero tolerance for objectionable content and abusive members. Sexual, hateful, threatening, harassing or exploitative content is not allowed, and neither is abusing anyone. You can report a profile, a photograph or a message, and block anyone, at any time. A person reviews every report within 24 hours: we remove content that breaks these rules, and we suspend or remove the members responsible.

Our Community Guidelines set this out in more detail. They form part of these terms.

Breaking these rules can get your account removed without notice or refund. For serious matters — anything involving a minor, violence, or fraud — we will also report it to the police.

6. What you post

You keep ownership of everything you put on Ného. Your photographs are yours. Your words are yours.

To run the service we need permission to use them. By posting, you give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, resize, and show your content to other members, for the purpose of operating and improving Ného. That is all it is for. We do not use your photographs in advertising without asking you first, separately, in writing.

This licence ends when you delete the content or close your account, except where we must keep a copy for safety or legal reasons — see the Privacy Policy on how long, and why.

You confirm that what you post is yours to post, and that it does not break any law or anyone else's rights.

We can remove content. We may take down anything that breaks these terms or that we reasonably judge to be harmful, and we do not have to explain every decision in advance. You can appeal — see the Community Guidelines.

7. Money

Ného is free to use. Some features are paid.

Everything is bought through the App Store. Apple takes the payment, holds the subscription, and handles renewals and cancellations. We never see your card.

• Prices are shown in the app before you buy, in your own currency, with the length of the subscription and what it renews at.
• Subscriptions renew automatically at the end of each period, at the price shown, until you cancel.
• Cancel any time in your Apple ID settings, at least 24 hours before the period ends. Cancelling stops the next charge; it does not refund the current period.
• Refunds are handled by Apple, under Apple's policy, not ours. We cannot issue them. Ask Apple at reportaproblem.apple.com.
• Consumable items — anything bought once and used once — are not refundable once used, except where the law says otherwise.
• Priority sends you bought end when you delete your account. They belong to the account and cannot be kept, moved to a new account or paid back by us. Apple handles any refund under its own policy.

If we change a price, we will tell you before the change takes effect, and you can cancel before it does.

If we close your account for breaking the rules, you do not get a refund.

8. Leaving

You can delete your account at any time from Settings, for any reason, without telling us why.

When you do, your profile stops appearing immediately. Your data is deleted as described in the Privacy Policy — with a short safety window, so that someone cannot avoid a report by deleting their account.

We may suspend or close your account if you break these terms, if we must for legal reasons, or if we stop operating in your city. Unless the law or safety prevents it, we will tell you.

9. Our part

Ného, its name, its design, its writing, and its software are ours. These terms give you permission to use the service, not to own any part of it.

You may not copy, adapt, or reuse any of it except as the law allows without our permission.

Ného is also built on free software, typefaces and place data made by others, each under its own licence. Our Licences page lists them, with their licences.

10. If someone copies your photograph

If you believe content on Ného infringes your copyright, write to legal@nehodating.com with: what was copied, where it is on Ného, how to reach you, a statement that you believe in good faith the use is unauthorised, a statement that your notice is accurate and that you are the owner or authorised to act, and your signature.

We remove infringing content and close the accounts of repeat infringers.

11. Third parties

Ného runs on the App Store, and Apple's own terms apply to you as well. These terms are between you and us, not you and Apple. Apple is not responsible for Ného, but may enforce these terms as a third-party beneficiary.

12. Limits on what we owe you

To the fullest extent the law allows:

Ného is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, data, goodwill, or anything arising from your dealings with another member — online or in person.

Our total liability to you, for everything, is limited to the greater of the amount you paid us in the 12 months before the claim, or one hundred Canadian dollars (CA$100).

Some places do not allow these limits. Where that is true, they do not apply to you, and nothing here removes a right you cannot waive — including your rights under Ontario's Consumer Protection Act, or your own province's, or your state's.

13. If you cause us a loss

If someone brings a claim against us because of something you did on Ného — what you posted, how you behaved, or a right you broke — you agree to cover our reasonable costs of dealing with it. We will tell you promptly and let you take part in the defence.

14. Disputes

Neho Inc. is a Canadian federal corporation based in Saskatchewan. These terms are governed by the laws of the Province of Saskatchewan and the laws of Canada that apply there, without regard to conflict-of-laws rules.

Wherever you live, the consumer protection laws of your own province or state still apply to you, and nothing here removes a right you cannot waive. If you are in Canada you may bring a claim in your local courts.

Before starting anything formal, please write to legal@nehodating.com. Most things can be sorted out in a week.

15. The rest

• Changes. We may update these terms. If a change matters, we will tell you in the app or by email before it takes effect, and you can close your account if you disagree.
• If part of this fails. If any part is unenforceable, the rest still stands.
• No waiver. If we do not enforce something once, we have not given up the right to.
• Whole agreement. These terms, the Community Guidelines, the Safety Notice, and the Privacy Policy are the whole agreement between us.

16. Contact

Neho Inc. 6250 Rochdale Blvd, Regina, SK S4X 4K8, Canada

• Legal notices — legal@nehodating.com
• Safety — safety@nehodating.com
• Everything else — support@nehodating.com