Support

Help with Ného, the dating app. A person reads every message: support@nehodating.com

Signing in

The code did not arrive. Wait a minute and check the number. Then tap "Send a new code". Still nothing? Write to us.

I lost my phone number. On the phone number screen, tap "Lost your number?". Ného sends a code to your email. Your account moves to the new number after 24 hours.

Your account

Pause. Settings → Pause my account. Nobody sees you while you are paused.

A copy of your data. Settings → What is held about you → Download a copy of my data.

Delete your account. Settings → Delete account. Choose to erase it in thirty days (sign in before then and nothing is lost), or right away. Without the app: nehodating.com/delete.

Ného+ and purchases

Cancel. Apple handles subscriptions. On your iPhone: Settings → your name → Subscriptions → Ného+. Deleting the app or your account does not cancel it.

Refund. Apple decides refunds: reportaproblem.apple.com

Restore. Open Ného+ in the app and tap Restore.

Safety

Report or block. Tap "…" on a profile, or the menu in a chat. A person reads every report within 24 hours. They are never told who reported them.

Intimate photos shared without your consent. Ask us to take them down at nehodating.com/remove. You do not need an account. We act within 48 hours.

Emergency. Call 911. Ného cannot act in real time.

The waitlist

Until Ného opens in your city.

The email did not arrive. Check your spam or junk folder. You are on the list once you click the link in that email. Still nothing? Write to support@nehodating.com.

Leave the waitlist. Every waitlist email has an unsubscribe link. Or write to us from the address you joined with.

Contact

General: support@nehodating.com

Privacy: privacy@nehodating.com

Safety: safety@nehodating.com

Neho Inc., 6250 Rochdale Blvd, Regina SK S4X 4K8, Canada